- Level 2 Listening: listen for values and to the person – not to the actual problem. Listen to what matters most and not to the goal/outcome. DO NOT try to relate to the person speaking by sharing your own experiences. Just listen
- Organizational Structure need to align with the company strategy
- Keep things you want to do in the ‘want to’ – I’m doing it because I want to. If you move it to the ‘have to’ – I have to do it (because of pay or something) – it takes the fun out of it and I would probably stop doing it
- In a crisis – go back to basics. Simplify and create clarity around what’s important to solve the problem – and what’s not
- It takes 7 times for someone to hear something before they internalize it. It takes 30 times for someone to hear something to change their behavior
- Leaders’ words matter!
- When interviewing someone, listen to the stories people tell and how they connect together. Think about how the stories connect to each other, and see if there’s good connection. Ask questions like: ‘how did you get from story a to story b? What did you learn’?
- Connecting with people on a value level is deep and can help bridge a lot of disagreements
